Privacy
At myQUEST, our priority is patient privacy. This Privacy Policy document contains types of information that is collected and recorded by myQUEST and how we use it. We collect and use personal information only to the extent allowable by law, particularly the Privacy Act 1988 (Cth) and the Australian Privacy Principles, which myQUEST is subject to. Be aware that our website may contain hyperlinks to third party websites that are not managed by us, and therefore are not subject to this Privacy Policy.
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myQuest may transfer personal information to an actual or potential buyer (and its agents and advisors) in connection with any actual or proposed purchase, merger or acquisition of any part of the myQUEST business, provided that we inform the buyer it must use your personal data only for the purposes set out in this Privacy Policy. myQUEST may transfer personal information to one or more new or replacement secure, cloud-based medical practice management software platforms provided the level of security is at least as strong as the previous plaftorm.
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If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at hello@myquestclinic.com.au
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Practice Management Software & Booking Platform
All patient information is stored securely and electronically using two cloud-based practice management systems: Halaxy and Helix. myQUEST uses Health Engine to facilitate patient bookings.
Bookings up to and including 24 October are managed via Halaxy and Helix, while new patient bookings from 25 October onward are handled through Helix via Health Engine only. By submitting your personal information to myQUEST, Halaxy, Health Engine, or Helix, you acknowledge and agree to be bound by each platform's respective Terms of Use and Privacy Policies.
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Personal Information
‘Personal information’ referred to in this Privacy Policy consists of any information or opinion that identifies you or that will enable your identity to be reasonably ascertained. Personal information can include your name, contact details such as your residential or postal address, email address, date of birth or your telephone number and information about your health and any medical conditions. Information which cannot be reasonably linked to your identity (e.g. IP address, browser information, favourite websites or the number of users of a website) does not constitute personal information and is not regulated by the Privacy Act 1988 (Cth). myQUEST collects and stores personal information about its customers, medical and allied healthcare professionals and members of the public. The personal information that we collect is primarily related to our products and services. You should be aware that your use of this website does not reveal your identity. If you wish to register for our personalised services, we will ask you for your name and other personal details. You are entirely free to decide whether or not to supply this information.
myQuest may transfer personal information to an actual or potential buyer (and its agents and advisors) in connection with any actual or proposed purchase, merger or acquisition of any part of the myQUEST business, provided that we inform the buyer it must use your personal data only for the purposes set out in this Privacy Policy. myQUEST may also transfer personal information to one or more new or replacement secure, cloud-based medical practice management software platforms provided the level of security is at least as strong as the previous platform.
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However, if you choose not to provide your personal information to us, this may affect our ability to provide personalised products and services to you. The personal information collected may vary depending on your particular interaction with myQUEST but will be limited to the information necessary to record and manage our interaction with you or as permitted or required by law. By providing personal information and/or continuing to engage with myQUEST, you consent to your personal information being collected, used and disclosed in accordance with this Privacy Policy.
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Direct communications
We may send you communications and information, including appointment reminders and requests for additional information, that we consider may be important and /or of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with all applicable marketing laws, such as the Spam Act 2003 (Cth). If, in your dealings with us, you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving communications from us by contacting us or by using opt-out facilities provided in the communications and we will then ensure that your name is removed from our mailing list.
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Collection of information
Each time you visit our website, our web servers automatically save the name of your browser and operating system, your IP address, your Internet Service Provider, the website from which you accessed our website, the webpages you visit while with us and the date and time you spend on our website. myQUEST servers save this information for security purposes. We may also evaluate anonymous or de-identified data sets for statistical purposes. Personal information may be collected through our website (e.g. through online forms), telephone enquiries or adverse reaction reports. We will only collect personal information that you provide us and you are entirely free to decide whether or not to supply this information. If you contact us, personal information about you may be collected. Personal information that may be collected about you includes: your name and contact details (eg. address, telephone number, business and professional details (if applicable) etc.); the nature of your enquiry or adverse reaction report; and other details about you that might be relevant, such as your age, gender and medical condition or medical treatment.
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If you contact us by telephone, this information may be collected by myQUEST as a recorded voice message where our staff are temporarily unavailable to answer a call and you choose to leave a voice message. You are entirely free to decide whether or not to give us this information.
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Use of information
myQUEST may use personal information for the primary purposes for which it is collected or for other related purposes as permitted by law including the following purposes, where applicable: to provide you with the medical treatment under the program which you have signed up for with myQUEST; maintaining a record of medical enquiries, product complaints and adverse events and to comply with our reporting obligations to relevant regulatory authorities like the Therapeutic Goods Administration. This information will also be used to monitor, assess and improve our products and services; to provide further information regarding our products or services (including advice) that you have requested; to provide you with material on our activities and products that may be of interest to you, which you are entitled to opt out of receiving at any time; to notify you of matters that we are required by law to notify you of (e.g. product recalls); monitoring and reviewing our compliance with relevant regulations and codes of conduct; and generating customer lists for the purposes of market research.
We may use personal information supplied by those who make a specific request to assist us in providing ongoing information about products and services and for other purposes for which we have your prior agreement. For one or more of the above purposes, MyQUEST may disclose your personal information to: service providers within Australia (including an Australian registered medical practitioner who will monitor your health conditions and provide tailored prescriptions; and a registered pharmacist who will dispense our products under the prescription); and regulatory authorities, within or outside of Australia, as required by law. Our staff and service providers who handle or obtain personal information are subject to obligations of confidentiality and privacy under the Privacy Act 1988 (Cth), any applicable privacy laws and this Privacy Policy. We will only use information that is not personal information, such as IP addresses, for security purposes, systems administration, to enforce compliance with our Terms of Use and to protect our products, services and website. De-identified information may also be used to comply with our reporting obligations under the Therapeutic Goods Act 1989 (Cth).
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Cookies
Cookies are small data files which are placed on your computer by web servers when you visit certain websites. This website uses cookies to allow us to identify regular visitors and collects information about your usage of the website. They do not collect nor store any personal information. Cookies in and of themselves do not personally identify users, although they do identify a user’s browser. Most browsers are set to accept cookies automatically. However, you can turn off the ‘Save Cookies’ function or set your browser so that it informs you whenever cookies are transmitted.
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Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect on myQUEST. This policy is not applicable to any information collected offline or via channels other than this website
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Amendments to Privacy Policy
This Privacy Policy was last updated on 4 January 2024. If there will be any update, amendment, or changes to our Privacy Policy then these will be posted on this page. We reserve the right to amend this Privacy Policy at any time. Visitors to this website are responsible for consulting this page on a regular basis to inform themselves of any amendments that may have been made. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.
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Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms of Use.
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Contact
If you have any questions, please contact the myQUEST team:
Ph: 1300 436 111
Email: hello@myquestclinic.com.au
