How it Works
Your health, your way – here’s exactly how we help you
We’re here for you. Whether you’re looking for relief from a specific issue or take a more holistic approach to feeling your best, our simple, streamlined process makes care clear, accessible, and tailored just for you.
How it Works
Your health, your way – here’s exactly how we help you
We’re here for you. Whether you’re looking for relief from a specific issue or take a more holistic approach to feeling your best, our simple, streamlined process makes care clear, accessible, and tailored just for you.
Step 1: Book your consult
You can book a consultation with one of our doctors online or call our team for assistance.
Choose the type of consultation that suits your needs:
- Initial Consult – Standard ($99, 20 min):
Recommended if you would like to discuss a single health concern or are transferring from another clinic.
- Initial Consult – Complex ($149, 30 min):
This appointment is recommended if you have multiple queries, complex concerns, specialised women’s health consults or are under 18 years old. Once your appointment is booked, our Customer Care Team will send you an online new patient intake form and consent form to complete before your appointment. After we receive your form, if any additional information is needed, our team will get in touch. We will keep you informed every step of the way, so you know exactly what to expect and whether our service is the right fit for you.
No referral is required for general appointments.
Paediatric patients can be seen by A/Prof Anand Ramineni, who is able to bulk bill appointments with a valid Medicare card and a referral letter from the GP or Specialist.
Step 1: Book your consult
You can book a consultation with one of our doctors online or call our team for assistance.
Choose the type of consultation that suits your needs:
- Initial Consult – Standard ($99, 20 min):
Recommended if you would like to discuss a single health concern or are transferring from another clinic.
- Initial Consult – Complex ($149, 30 min):
This appointment is recommended if you have multiple queries, complex concerns, specialised women’s health consults or are under 18 years old. Once your appointment is booked, our Customer Care Team will send you an online new patient intake form and consent form to complete before your appointment. After we receive your form, if any additional information is needed, our team will get in touch. We will keep you informed every step of the way, so you know exactly what to expect and whether our service is the right fit for you.
No referral is required for general appointments.
Paediatric patients can be seen by A/Prof Anand Ramineni, who is able to bulk bill appointments with a valid Medicare card and a referral letter from the GP or Specialist.
Step 2: Attend your telehealth appointment
The next step is to attend your telehealth appointment with one of our expert doctors, via a phone call. Here is what to expect:
- We confirm your identity, review your health history, current medications, symptoms, and any health goals you may have.
- If clinically appropriate, you will then receive a personalised care plan, tailored to fit your needs and goals.
Step 2: Attend your telehealth appointment
The next step is to attend your telehealth appointment with one of our expert doctors, via a phone call. Here is what to expect:
- We confirm your identity, review your health history, current medications, symptoms, and any health goals you may have.
- If clinically appropriate, you will then receive a personalised care plan, tailored to fit your needs and goals.
Step 3: Access and home delivery
If your doctor determines that treatment is appropriate, we will coordinate delivery through one of our pharmacy partners.
- A flat express delivery fee of $15 will apply to all orders.
- A reduced express delivery fee of $10 will be available for concession card holders
- Delivered directly to your door in discreet packaging.
- All products come with clear instructions, ensuring you know exactly how to use them safely.
- Our Patient Support team is always available to answer questions and provide ongoing support.
Step 3: Access and home delivery
If your doctor determines that treatment is appropriate, we will coordinate delivery through one of our pharmacy partners.
- A flat express delivery fee of $15 will apply to all orders
- A reduced express delivery fee of $10 will be available for concession card holders
- Delivered directly to your door in discreet packaging.
- All products come with clear instructions, ensuring you know exactly how to use them safely.
- Our Patient Support team is always available to answer questions and provide ongoing support.
Step 4: Follow-up and ongoing care
We take patient care seriously. As part of our ongoing care:
- Existing patients can book a follow-up consultation ($89) to review their treatment plan with their doctor as needed.
- Your doctor will monitor your progress and update your treatment plan as needed
- You will receive a reminder after your initial appointment to book your follow-up, so you stay on track with your care.
- Our support continues for as long as you need us
Step 4: Follow-up and ongoing care
We take patient care seriously. As part of our ongoing care:
- Existing patients can book a follow-up consultation ($89) to review their treatment plan with their doctor as needed.
- Your doctor will monitor your progress and update your treatment plan as needed
- You will receive a reminder after your initial appointment to book your follow-up, so you stay on track with your care.
- Our support continues for as long as you need us
What we need from you
To make your consultation as smooth and efficient as possible, please have the following ready:
- A list of any current medications or supplements that you’re taking. Please list the exact names of all prescribed medications and treatments (past and present) related to the condition you wish to discuss with the doctor.
- Results from any recent tests (blood work, imaging, etc.)
- A summary of your health history and any key diagnoses.
We also recommend finding a quiet space with a stable Wi-Fi or phone connection for your telehealth or video call.
What we need from you
To make your consultation as smooth and efficient as possible, please have the following ready:
- A list of any current medications or supplements that you’re taking. Please list the exact names of all prescribed medications and treatments (past and present) related to the condition you wish to discuss with the doctor.
- Results from any recent tests (blood work, imaging, etc.)
- A summary of your health history and any key diagnoses.
We also recommend finding a quiet space with a stable Wi-Fi or phone connection for your telehealth or video call.
FAQs
Our Pricing
$149*
- 30-minute new patient appointment
- Required for new patients with more than one condition or treatment complexity
- Personalised treatment plan
- Telehealth appointment only (phone or video)
- No referral required for most consults
- Specialised women’s health appointments available > book ‘Women’s health initial consult’
- *Specialised paediatric video appointments available > book ‘Under 18s initial consult’ (bulk-billed with a valid referral letter)
$149*
- 30-minute new patient appointment
- Required for new patients with more than one condition or treatment complexity
- Personalised treatment plan
- Telehealth appointment only (phone or video)
- No referral required for most consults
- Specialised women’s health appointments available > book ‘Women’s health initial consult’
- *Specialised paediatric video appointments available > book ‘Under 18s initial consult’ (bulk-billed with a valid referral letter)