How it Works
Your health, your way – here’s exactly how we help you
We’re here for you. Whether you’re looking for relief from a specific issue or take a more holistic approach to feeling your best, our simple, streamlined process makes care clear, accessible, and tailored just for you.
How it Works
Your health, your way – here’s exactly how we help you
We’re here for you. Whether you’re looking for relief from a specific issue or take a more holistic approach to feeling your best, our simple, streamlined process makes care clear, accessible, and tailored just for you.
Step 1: Book your consult
You can book a consultation with one of our doctors online or call our team for assistance.
Choose the type of consultation that suits your needs:
- Standard Initial ($79, 20 min):
Recommended if you would like to discuss a single health concern or are transferring from another clinic.
- Long Initial ($149, 30 min):
This appointment is recommended if you have multiple queries, complex concerns, or are under 18 years old. Once your appointment is booked, our Customer Care Team will send you an online new patient intake form and consent form to complete before your appointment. After we receive your form, if any additional information is needed, our team will get in touch. We will keep you informed every step of the way, so you know exactly what to expect and whether our service is the right fit for you.
No referral is required for general appointments.
Paediatric patients can be seen by A/Prof Anand Ramineni, who is able to bulk bill appointments with a valid Medicare card and a referral letter from the GP or Specialist.
Step 1: Book your consult
You can book a consultation with one of our doctors online or call our team for assistance.
Choose the type of consultation that suits your needs:
- Standard Initial ($79, 15 min):
Recommended if you would like to discuss a single health concern or are transferring from another clinic.
- Long Initial ($149, 30 min):
This appointment is recommended if you have multiple queries, complex concerns, or are under 18 years old. Once your appointment is booked, our Patient Support Team will send you an online new patient intake form and consent form to complete before your appointment. After we receive your form, if any additional information is needed, our team will get in touch.
No referral is required for general appointments.
Paediatric patients can be seen by A/Prof Anand Ramineni, who is able to bulk bill appointments with a valid Medicare card and a referral letter from the GP or Specialist.
Step 2: Attend your telehealth appointment
The next step is to attend your telehealth appointment with one of our expert doctors, via a phone call. Here is what to expect:
- We confirm your identity, review your health history, current medications, symptoms, and any health goals you may have.
- If clinically appropriate, you will then receive a personalised care plan, tailored to fit your needs and goals.
Step 2: Attend your telehealth appointment
The next step is to attend your telehealth appointment with one of our expert doctors, via a phone call. Here is what to expect:
- We confirm your identity, review your health history, current medications, symptoms, and any health goals you may have.
- If clinically appropriate, you will then receive a personalised care plan, tailored to fit your needs and goals.
Step 3: Access and home delivery
If your doctor determines that treatment is appropriate, we will coordinate delivery through one of our pharmacy partners.
- We offer express delivery, and FREE express delivery for orders of 2 or more items
- Delivered directly to your door in discreet packaging.
- All products come with clear instructions, ensuring you know exactly how to use them safely.
- Our Patient Support team is always available to answer questions and provide ongoing support.
Step 3: Access and home delivery
If your doctor determines that treatment is appropriate, we will coordinate delivery through one of our pharmacy partners.
- We offer express delivery, and FREE express delivery for orders of 2 or more items
- Delivered directly to your door in discreet packaging.
- All products come with clear instructions, ensuring you know exactly how to use them safely.
- Our Patient Support team is always available to answer questions and provide ongoing support.
Step 4: Follow-up and ongoing care
We take patient care seriously. As part of our ongoing care:
- Existing patients can book a follow-up consultation ($49) to review their treatment plan with their doctor as needed.
- Your doctor will monitor your progress and update your treatment plan as needed
- You will receive a reminder after your initial appointment to book your follow-up, so you stay on track with your care.
- Our support continues for as long as you need us
Step 4: Follow-up and ongoing care
We take patient care seriously. As part of our ongoing care:
- Existing patients can book a follow-up consultation ($49) to review their treatment plan with their doctor as needed.
- Your doctor will monitor your progress and update your treatment plan as needed
- You will receive a reminder after your initial appointment to book your follow-up, so you stay on track with your care.
- Our support continues for as long as you need us
What we need from you
To make your consultation as smooth and efficient as possible, please have the following ready:
- A list of any current medications or supplements that you’re taking. Please list the exact names of all prescribed medications and treatments (past and present) related to the condition you wish to discuss with the doctor.
- Results from any recent tests (blood work, imaging, etc.)
- A summary of your health history and any key diagnoses.
We also recommend finding a quiet space with a stable Wi-Fi or phone connection for your telehealth or video call.
What we need from you
To make your consultation as smooth and efficient as possible, please have the following ready:
- A list of any current medications or supplements that you’re taking. Please list the exact names of all prescribed medications and treatments (past and present) related to the condition you wish to discuss with the doctor.
- Results from any recent tests (blood work, imaging, etc.)
- A summary of your health history and any key diagnoses.
We also recommend finding a quiet space with a stable Wi-Fi or phone connection for your telehealth or video call.
FAQs
Our Pricing
$79 
- This discounted offer is valid for bookings made in Jan 2026
- 20 minute patient appointment and initial assessment
- Book if wanting to discuss one medical issue or transferring from another clinic
- Telehealth appointment only (video/phone)
- No referral required
- Personalised treatment plan
- Please book a longer consult to discuss multiple issues or complicated concerns
$79
- This discounted offer is valid for bookings made in Dec 2025 / Jan 2026
- 20 minute patient appointment and initial assessment
- Book if wanting to discuss one medical issue or transferring from another clinic
- Telehealth appointment only (video/phone)
- No referral required
- Personalised treatment plan
- Please book a longer consult to discuss multiple issues or complicated concerns
$149
- New 30 minute (longer) patient appointment and initial assessment
- Telehealth appointment only (video/phone)
- No referral required
- Book if you have multiple queries or the matter is complicated
- Book for patients under the age of 18
- Personalised treatment plan
- Regulatory approval included if required
- Concession or QUEST study pricing available (for medications)